Your Service Offer determines results.

It blends the solution to the Client issue and the nature of your relationship.

Service Offers have degrees of utility; they can be comprehensive, long-term, and strategically aligned or shallow, transactional and tactical.

This is your choice.

Knowledge Professionals wanting to optimize the value generated from their knowledge should design their Service Offer to be productive for the Client and offered proactively, pre-contract.

This requires a new set of skills:

1. Understand the Client’s strategic priorities;

2. Insight to see how the Knowledge Professional solves the Issue productively;

3. Iterate the solution until optimized utility.

This is “Client Engagement”.

It’s a bridge between Knowledge Professionals and their primary Clients. It’s purpose is to enhance the Service Offer such that the Client’s pursuit of success and the Knowledge Professional’s goals are realized.

Knowledge Professionals and their Clients are in a unique business relationship. It’s symbiotic; they both benefit by optimizing the solution’s utility.

That’s our mission.